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Return & Refund Policy

Last updated: August 11, 2026

At LevraWell, we want you to have a positive experience with your purchase. Because our products are consumable wellness products, we have specific requirements for returns, refunds, and product issues.

Please contact us before sending any product back. Do not return products without receiving instructions from LevraWell first.

Nothing in this policy is intended to limit any rights you may have under applicable law.

Damaged, Defective, Misprinted, or Incorrect Products

If your order arrives damaged, defective, misprinted, or contains an incorrect product, please contact us at contact@levrawell.com within 30 days of receiving your order.

Please provide:

Your order number
A description of the issue
Clear photos of the product and packaging, when applicable

We will review the issue with our fulfillment partner. If the claim is approved, LevraWell may provide a replacement or refund, as appropriate.

Returns for Buyer’s Remorse or Other Non-Defect Reasons

Our fulfillment partner does not accept customer returns.

LevraWell may, at its discretion, accept a return for reasons such as:

Change of mind
Buyer’s remorse
Ordering the wrong product
Other non-defect reasons

If a return is approved, the product must generally be unopened, unused, and in its original packaging, and the return must be made within 30 days of receiving the order.

Please contact us before sending anything back. If approved, we will provide return instructions.

For approved non-defect returns, the customer is responsible for return shipping costs, unless LevraWell agrees otherwise.

Products That Cannot Generally Be Returned

Returns are generally not accepted for:

Opened or used products
Consumed or partially consumed products
Products not in their original condition or packaging
Products returned more than 30 days after delivery
Products sent back without prior approval from LevraWell

These restrictions do not affect your rights regarding damaged, defective, misprinted, or incorrect products, or any rights required by applicable law.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

For approved damaged, defective, misprinted, or incorrect product claims, LevraWell will issue the applicable customer refund after the claim has been approved.

Please allow up to 10 business days for LevraWell to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

Shipping Charges and Refunds

Original shipping charges are generally non-refundable, except where required by applicable law or when the issue was caused by LevraWell or a fulfillment error.

For approved non-defect returns, the customer is responsible for return shipping costs.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of an incorrect or incomplete address, a refund or replacement may not be available.

If the shipment is returned and reshipment is available, additional shipping charges may apply.

Unclaimed or Refused Shipments

If a customer refuses delivery or fails to accept an order, the shipment may be returned or otherwise handled by the carrier.

Refunds or replacements are generally not available for unclaimed or refused shipments.

If reshipment is available, additional shipping charges may apply.

Sale and Discounted Products

Sale and discounted products are subject to the same return and refund conditions described in this policy unless otherwise stated at the time of purchase.

Exchanges

We do not guarantee exchanges for buyer’s remorse or other non-defect reasons.

An exchange may be considered at LevraWell’s discretion for an eligible unopened and unused product.

Damaged, defective, misprinted, or incorrect products may be replaced when a claim is approved.

How to Request a Return or Refund

To request a return, refund, replacement, or assistance with a product issue, contact:

Email: contact@levrawell.com

Please include your order number and a description of the issue. Photos may be requested when appropriate.

Do not send products back before receiving instructions from LevraWell.

Contact